VPN FAQ

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Can I set up multiple computers on my home network and still use VPN from off-campus?

Yes. To set up multiple computers to connect through your broadband provider from off-campus requires a router. However, some routers are incompatible with our VPN software. The current version of Cisco’s VPN software available from this web site supports Apple’s Airport Basestation and Basestation Extreme. Please contact your computer support liaison at Haverford for additional information and suggestions.

Do I need to set up my off-campus computer with my broadband provider before trying to use VPN?

Yes. You must already have a broadband (DSL or cable modem) connection before using VPN.

What equipment do I need in order to connect to the wireless campus network?

Your computer must have a wireless network card installed. Computer manufacturers typically indicate this by saying their equipment is WiFi enabled, or that they support 802.11b or 802.11g wireless networks. On a Macintosh computer this is often referred to as an airport card.

Can I use any wireless receiver to connect to the campus network?

Probably. Any wireless receiver supporting the industry standard 802.11b or 802.11g protocols should work. However, in rare cases, we have found wireless receivers which had compatibility issues with the computer upon which it was installed.

Should I install the software I got from my ISP?

Yes. The software provided to you by your ISP is not necessary for you to use their broadband services and should not interfere with our VPN software.

I followed the instructions for Windows XP, but the VPN connection fails?

The VPN client in Windows XP won’t work with Fast User switching and may fail if the firewall is enabled. Make sure these features are turned off.

Does VPN version 4.9 and Intel Macs work on-campus with the Haverford wireless network.

Yes. VPN use on campus with wireless is not impacted.

Does VPN version 4.9 and Intel Macs work with Comcast hi-speed internet?

Yes. Comcast subscribers are not impacted by this problem.

I have an Airport Extreme BaseStation and OS X. My VPN software says that the “remote peer” is terminated and I cannot get connected.

Some older versions of the VPN software did not work properly with the Apple basestation. Please upgrade to the current version available. This version is now compatible with the basestation.

How do I set the VPN Client to select just my preferred profile?

In the VPN Client window highlight the profile you want to make the default and select Set As Default Connection Entry from the Connection Entries menu.

Can I Minimize the VPN Client Window After I Connect without Causing the Connection to Terminate?

Yes. If you close the VPN Client window (the red bullet), the connection will disconnect, but you can minimize it (the yellow bullet) and keep the connection alive. If you want to have the window automatically minimized upon connection, click the Minimize on Connect box in the VPN Client/Preferences menu.

For additional help and information:

Faculty, Staff and Students: Contact the ProDesk, 204 Stokes, 610-896-1480.